CUSTOMER SUPPORT
Ms Dee InteriorsLagosPermanent
Job Description
- Communicate with customers through various channels (chat, phone and email)
- Manage the platforms as it relates to resolving customer issues (ticket opening)
- Provide a first step resolution of customer-related issues as it relates to Diagnostics platforms issues (consumers and providers)
- Keep record of customer interactions, transactions, comments and complaints
- Escalate issues to various departments and coordinate the implementation of corrective measures related to Diagnostics platforms (consumers and providers)
- On an ongoing basis, generate insights that guide and improve image amongst consumers
- Provide feedback to various departments on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
- Maintain a positive, empathetic and professional attitude toward customers at all time
Requirements + Responsibilities
- High School Diploma, general education degree or equivalent.
Knowledge, Skills & Abilities:
- Ability to stay calm when customers are upset
- Comfortable using computers
- Good listening skills
- Strong problem-solving skills, attention to detail and ability to follow-through
- Ability to communicate with diverse audiences, internally and externally
- Ability to build rapport and connect with people
- Solid understanding of consumer behaviors and industry trends
- Proficiency in Microsoft Office and CRM/client database software systems
- Understanding of diagnostics and the science focus of the business
- Ability to thrive in a complex, cross-functional and science-driven environment
- Cross-cultural competency; ability to work with a diverse team
- English fluency; fluency in Yoruba, Igbo and/or Hausa will be a plus
Education + Experience
- BSc.
- 3 years Experience
Other Benifits
- Salary/Health
- Entry Level